Legal

Refund Policy

Last updated November 11, 2026

Refunds

• All sales are final. We do not offer refunds. The full course unlocks as soon as your payment is confirmed, so we can't take it back once you have access. Please read what's included before you buy.
• This applies however you pay: card, Apple Pay, Google Pay, Klarna or Interac e-Transfer. Not using the course, or not finishing it, does not qualify for a refund.
• If you were charged by mistake (for example a duplicate payment), email us and we'll refund the extra charge.
• Where your local consumer law gives you a right to a refund, we'll honour it.
• Refunds are issued through Stripe to the payment method you used. When a purchase is fully refunded, course access on that account ends.

If you paid with Klarna

• Klarna paid SNAPOUT the full course price and you repay Klarna on the schedule you agreed with them. This is financing, not a subscription, so it can't be "cancelled" like one.
• Finishing the course early, or not using it, does not change what you owe Klarna.
• In the rare cases above where a refund is issued (a charge made by mistake, or where the law requires it), we issue it through Stripe and Klarna adjusts or closes your payment plan. Questions about your instalments, due dates or interest go to Klarna (the Klarna app or klarna.com).

When your access ends

Your 12 months of access end on the date shown in your learning hub (account menu). Nothing is charged at that point. If we ever offer an extension, it will be a separate purchase that you choose.

Contact

Billing questions: [email protected].